Add the wax melts to your burner and switch on (if electric) or light the tea light under the burner. Electric warmers take a little longer to warm up, due to the fact they do not use a direct flame. It is at your discretion how many wax melts you use in your burner, but please remember that when fully melted wax melts can overrun the burner if you use too many. Please think about the size of your burner when deciding to use more than one wax melt.

Each wax melt segment lasts around 12-14 hours before the scent reduces & disappears. When you can no longer smell the fragrance, this is time to change the melt.

Our recommended method to remove wax from your burner would be to light a tea light in your burner for around 30 seconds, or switch on your electric burner for around a minute. The bottom of the wax should have then loosed for you to slide this out with your fingers & dispose of, wipe away the waxy residue & use with a new wax melt.

When you notice a white smoke rising from your wax melts, don’t be alarmed—it’s not smoke at all! Instead, it’s vapour, a natural byproduct of the fragrance oil evaporating. Let’s dive deeper into this phenomenon:

1. The Science Behind It: As your wax melt warms up, the fragrance oil within it transitions from a solid to a gas state. This gentle vapour disperses into the air, carrying the delightful scent throughout your space.
2. Variations in Visibility: You might observe this vapour more prominently with certain fragrances. Each scent has its unique characteristics, affecting how readily the vapour becomes visible. Rest assured, this is a normal part of the wax melt experience.
3. White vs. Black Smoke: Here’s the crucial distinction: white vapour is harmless and expected. However, if you ever see black smoke, take immediate action. Extinguish the tea-light candle powering your wax warmer. Black smoke indicates that the wax is burning too hot, possibly due to a hairline crack in the dish of your burner.

Remember, our priority is your safety and enjoyment. Enjoy the enchanting fragrances without worry, and keep an eye out for that beautiful, wispy vapour! 🌿🕯️

At times, deciphering the exact fragrance of a wax melt can be a delightful mystery. How will it smell? What does the title promise? We understand this challenge, and we’ve taken steps to make it easier for you.

1. Free Sample Testers: No more guesswork! Before placing your order, we offer free sample testers. Whether you’re new to our brand or a seasoned enthusiast, these testers allow you to experience the scent firsthand. Imagine holding a tiny piece of anticipation—the essence of what’s to come.
2. Every Order Includes a Tester: With each order, we include a bonus tester. It’s our way of saying, “Try another scent on us!” Discover new fragrances, explore seasonal delights, and find your favorites. Our goal is to create a unique and sensory customer experience - one that goes beyond mere products.
3. Candles and Wax Melts: Why do we do this? Because we believe that candles and wax melts are more than just home decor. They’re companions for relaxation, cozy evenings, and moments of self-care. Light a candle after a challenging day, or let a wax melt transform your space into a haven. It’s about appreciating the present, finding solace, and embracing the simple joy of a well-scented room.
4. Spring Clean Your Senses: As the seasons change, so do our moods. Seasons brings renewal, and our wax melts are here to enhance that feeling. Breathe in the freshness, let go of stress, and create an inviting ambiance. It’s not just wax - it’s an invitation to unwind, recharge, and celebrate the little moments.

Join us in this olfactory journey. Let scents weave stories, memories, and comfort. Welcome to a world where fragrance becomes an art - a canvas for your senses. 🌿🕯️

Don't worry, we have the best team here at TheSmellies and we love to help our customer find the scent that they dream of as we understand how difficult it can be. Speak to our live chat to get assistance and contact we our specialist.

All our wax melts are crafted from soy wax, infused with essential oils, and scented using eco-friendly and pet-friendly fragrance oils. Our commitment to safety means that no harmful toxins will be released when you use our products. As pet owners ourselves, we prioritize the well-being of our furry friends. However, it’s essential to exercise caution: keep wax melts out of reach from both children and pets. While our melts are safe for the environment, ingesting them can still pose health risks. 🌿🐾

Yes! We take custom orders all you need to do is reach out to us and let us know what you would like and we will go from there, please reach out to us through our contact us page and we will respond to you within 1-2 working days.

We welcome any enquiries regarding wholesale, so if you would like to sell our Wax Melts in your shop/salon/hotel etc, please do get in touch. We are more than happy to accommodate you should you require favours for a wedding, baby shower, birthday party or any other such occasion. Please do not hesitate to contact us via email or via our online contact form.

Yes of course! If you have placed an order and then found more products on our store that you liked but want then to all arrive at the same time this is fine. What we do is check how many order you have placed and will pack them together to make sure they arrive together, we're also a eco-conscious brand and do this to reduce waste packaging and carbon emissions. To be safe you can alway contact us on our live chat or through our contact us page.

If you wish to cancel or amend your order, you must get in contact with us through our live chat or though our contact us form ASAP. Please provide us with your order number, full name and any instructions.